AUSTRALIAN OWNED

Returns.

We want you to be completely happy with your purchase and understand that cases may rise that you changed your mind or not satisfied with your product. You have a 30 day return window from the date of delivery. If you wish to return something please contact us through the contact us page.

  • Must be shipped to us within 30 days of receiving your delivery.
  • Item/s must still have original packaging.
  • Proof of purchase.
  • Item/s must be in original condition (tea pouches unopened)
  • Returns to only be approved upon filling out the application above.

Non-refundable items;

  • Free Gifts
  • Promotional Item/s
  • Sale/discounted item/s

IMPORTANT

(Please make sure you read the following)

Under the conditions of Australian Consumer Law and similar legislation. The customers is responsible for all shipping and handling charges to return any unwanted items.

For optimal security; additional tracking and insurance is highly recommend.

Keep proof of postage (receipts, tracking numbers etc) until you have received confirmation that the returns process is complete.

If the package does not reach us safely then we will not be able to complete the refund.

If the item is not what was described per our communication and within the requirements to accept returns. We will not able to complete the refund.

We do not refund for shipping charges for returned items. The refund will solely be on the cost of the returned item/s.

Shipping.

Delivery Service:
Here at Queko. We use Australia Post. Sent from our packaging location with tracking to you.

How long does it take to dispatch:
Our handling days are 1-3 business days.

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